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2002 Annual Rating of Insurance Companies by CNY Collision Repair Facilities

               

Insurance Co.
Use of Original Equipment Parts
Authorizes proper repair operations
Negotiates fairly & pays posted rates
Response time to supplements
Totals
AIG
4
4
3
3
14
Allstate
4
4
4
3
15
Amica
2
3
3
3
11
CAN
3
3
3
3
12
CGU*
3
3
3
3
12
Chubb & Son
3
3
3
3
12
Eagle
4
4
4
4
16
Electric
4
4
4
4
16
Erie
4
4
4
4
16
Farm Family
4
4
5
4
17
Geico
4
3
3
3
13
GMAC
4
5
4
3
16
Hanover
3
3
4
4
14
Harleysville
3
3
4
4
14
Hartford
3
3
4
4
14
Infinity
4
4
4
4
16
Liberty Mutual
3
3
3
3
12
Metropolitan
4
4
3
3
14
National Grange
3
3
3
4
13
Nationwide
4
4
4
2
14
NY Casualty
3
3
4
3
13
NY Central Mutual
3
4
4
5
16
Peerless
3
3
3
3
12
Preferred Mutual
4
3
4
5
16
Progressive
4
5
5
2
16
Prudential
3
3
3
4
13
Reliance
3
4
3
4
14
Response
3
3
3
4
13
Royal
3
3
3
3
12
Safeco
4
3
4
2
13
Sentry
4
4
4
4
16
State Farm
1
2
2
1
6
Travelers
3
2
2
2
9
USAA
4
4
4
4
16
Utica National
3
3
3
3
12
Zurich
3
4
4
4
15

Independent Adjustment Firms
Auto Damage Appr.
3
3
4
4
14
Roberts Appr. Service
3
3
3
4
13
Property Damage Appr.
4
4
4
4
16
Crawford
3
3
3
3
12
Vans Appr. Service
4
4
4
5
17
Doan Appr.
3
3
4
3
13

* includes Travelers, 1 beacon na, no information available.

Information updated annually. To be used as a guide only. The above information is opinion of this association and its members.

ARA of Syracuse. All rights reserved.